Discovery Commons

Student Email (ONE Mail Direct)

Service Description

ONE Mail Direct is an email service run by eHealth Ontario designed specifically to allow Ontario health care providers with a CPSO number to send personal health information (PHI) securely between registered users. The University's own email systems (and consumer email services like Gmail) are not considered secure by hospital standards, and by policy must not be used to send or receive any personal health information.

A ONE Mail Direct account, on the other hand, has been approved for exactly such secure communication. Each account will appear in the ONE Pages email directory of any hospital participating in the ONE Mail Partnered program, including most of the Faculty’s affiliated hospitals. The account can remain active for as long as the user is in training or practicing medicine in Ontario.

Service Charges

No

Service Availability

24/7

Supported Hours

  • 24/7 for service issues and 24/7 technical support
  • Discovery Commons business hours for non-technical information

Support Contact

  • For service issues and technical support call the Service Desk/ONE Support at 1-866-250-1554 or email servicedesk@ehealthontario.on.ca
  • For questions about University email systems, the Faculty of Medicine’s role, and information about invitations for ONE Mail Direct accounts, contact onemail.help@utoronto.ca